Returns and Exchanges

An item is eligible for exchange only if it is received damaged, an incorrect article is delivered, or it arrives in a size different from the one ordered.

• Eligible items are exchanged only for the same article as a fresh replacement, subject to stock availability.
• If the same article is unavailable, our team will contact you by call and WhatsApp to arrange a new order, with the returned amount adjusted.
• Our team will reach out within 48 hours of the item being received at our premises to help resolve it.

To qualify for an exchange or refund review:

• The item must be unused, unwashed, and in its original packaging.
• All tags, labels, and accessories must be intact.
• Colour variation due to lighting or device screen settings does not qualify.
• Styling elements or accessories shown in photoshoots are not included unless stated in the product details.
• Only paid orders cancelled before dispatch qualify for a refund to the original payment method.

Please notify us within 3 working days of receiving your order. Claims made after this period will not be eligible for exchange or refund.

1. Contact us within 3 working days of delivery.
2. Share your order number, details of the issue, and clear photos of the product showing the problem.
3. Approved couriers for returns: TCS, M&P, PostEx.
4. Return shipping charges are the customer's responsibility.
5. Our representative will call your registered number to verify before you send anything back. Please return the item only after this verification call.
6. Share the return tracking details within 5 days of dispatching the item.

Refunds apply only to pre-paid orders. If approved, the amount is credited back to the same method used for payment. Processing usually takes 5–7 working days on our side, with additional time possibly required by your bank.

International orders are reviewed only if the item is damaged, the wrong size, or an incorrect article, reported within 3 working days of delivery with your order number and clear photos of the issue. If a parcel is held by customs, the customer must provide the required documentation; we cannot refund an order that is not cleared by customs. We reserve the right to decline claims where required evidence is incomplete.

• Orders already processed or dispatched cannot be cancelled or modified.
• If delivery is refused, no refund or compensation will be provided.
• We may amend or update this policy at any time without prior notice.
• Decisions by our Quality Assurance and Customer Service teams are final. Misuse of this policy or fraudulent claims may result in refusal of service.

For any help with returns or exchanges, please reach us at:

• WhatsApp / Call: +92 307 111 3681
• Email: Supremefabricsofficial@gmail.com